Frequently Asked Questions
When it comes to making decisions about care for an aging loved one, you have options. At Safe and Sound Home Care, we are committed to helping you navigate the maze of elder care so you can make the best decision for your loved one, and for your family. Call us today at 855-234-1221 to schedule a free in-home assessment with our experienced local staff.
Q: How long has Safe and Sound Home Care been in business?
Sharon and Brad Morris founded Safe and Sound Home Care in 2011. They did this out of an experience to provide care for their own family members. Since that time, they have been providing a wide range of home care services for families across North Mississippi.
Q: What types of services do you provide?
A: The professional caregivers at Safe and Sound Home Care provide an array of personal care services, all customized for your loved one’s needs. An in-home caregiver can help with personal hygiene, toileting and incontinence issues, meal preparation, feeding, medication reminders, transfer and mobility, light housekeeping, companionship, transportation and errands, and more. Each care plan is customized based on your loved one’s needs, and is flexibly updated as those needs change.
Q: My mom has home health services. Can she also have a private duty caregiver?
A: Yes. Our caregivers work alongside home health and hospice services. While home health and hospice provide defined services for a short period of time, including short visits from nurses and aides, our private duty caregivers provide extended services to meet the total needs of your loved one at home. These services can include personal care, as well as light housekeeping, transportation, companionship and more.
Q: What types of schedules do you provide?
A: We provide customized scheduling based on the individual needs of your loved one. This may range from a few hours per week, to around-the-clock care. We provide care 24 hours per day, 365 days per year. Our experienced staff with meet with you to discuss these options and help determine what level of care is right for your family.
Q: Where do you provide services?
A: We provide services wherever your loved one needs personal care: in private homes, assisted living facilities, rehabilitation facilities, and nursing homes. We also provide one-to-one care during hospital stays.
Q: What types of payments do you accept?
A: Safe and Sound Home Care accepts all major credit cards, as well as the convenience of ACH draft payments and payments made by check. We also accept long-term care insurance, and submit all records needed for reimbursement from these policies.
Q: I know a church member who sits with the elderly. Why should I hire an agency?
A: We all know people who mean well and who want to help. When it comes to the care plan for your loved one, you need the reliability and trustworthiness that comes with using Safe and Sound Home Care. Sadly, even neighbors and church members may take advantage of a vulnerable adult. From theft, including falsifying time records, to negligence in care, hiring directly can put your loved one at risk.
Also, Safe and Sound Home Care provides detailed management of your loved one’s care schedule, including making personnel available when someone calls in sick or has car trouble. We provide training and oversight to ensure care is provided in a professional, ethical manner. All of our employees are fully-bonded and insured. Our agency owner and care coordinator make routine visits to evaluate personnel and to ensure your loved one is receiving the level of care promised. These are just a few of the many things we do to give you peace of mind about your loved one’s care.
Q: How do you select your caregivers?
A: We follow an extensive process for evaluating and hiring our caregivers. In fact, we are the only agency in Mississippi with the Certified Quality Assurance program seal of approval. This program dictates our process, which includes an in-depth application, a state-of-the-art personality assessment, reference checks, background checks, and drug testing.
We require in-person interviews, during which we test candidates’ knowledge and ability to provide personal caregiver services in a variety of situations. Before placing a caregiver with your loved one, they must participate in a thorough orientation and skills assessment.
Q: Do you handle payroll taxes and administration?
A: Yes. We handle all payroll processing, including federal and state taxes, Medicare and Social Security. There is never a reason for you to provide tips, gas money, or payment of any kind to our staff.
Q: How long does it take to get care started?
A: Generally, care can begin within a few hours of your call. Even on weekends and during evening hours, our local staff is ready to meet with you to provide a free in-home assessment to evaluate your needs and match the right personnel for your loved one. Simply call us today at 855-234-1221, or on our local extension in Oxford, 662-234-1221 to get started.